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The Customer Group, LLC. provides strategy, design, project requirements and program management services. Actual hardware, software, implementation and integration may be provided by partners such as Noble Systems, Witness, Trammell Crow and Synetro Group.

Customer Interaction Applications

CRM/Campaign Management /Marketing Field Sales/Telesales Customer Support/Field Service Helpdesk Digital Contact Recording Workforce Management Email Management Agent Training/Simulation Knowledge Management Workflow Management Financial Analysis

Voice & Data Technologies/Services

Switch/PBX IVR ACD CTI Server VOIP Carrier

Infrastructure

Hosting Outsourcing Disaster Recovery

Enabling Tools & Technologies

RDBMS/OLAP Analysis Data Warehousing Transaction Management Content Management Personalization

Application Development & Integration

Systems/Enterprise Application Integration Custom Applications

Facilities/Personnel

Site Selection Staffing Training