Featured Engagements   Client Overviews



The following is a representative sample of client engagements.

	ATT Provided long term customer care strategies and implementation support for this Broadband provider... More
	Credit Suisse First Boston Implemented a support organization for a new service offering at this investment bank... More
	USG Supported the deployment of a company extranet and designed support capabilities and performance... More
	Wilson Sporting Goods Evaluated Internet-based solutions for increasing convenience for customers and dealers in an effort to increase customer satisfaction and the dissemination of marketing messages and information... More
	Teletech Conducted an operational review of the organization and developed a new operating model and corresponding "playbook" used to drive efficiencies and performance across all of the organizations shared customer intaction centers with the US and Canada... More
	Bank One Worked with the new Innovation Center to design measures to track performance with the goal being increased profitability through enhancing the customer experience... More
	The Pampered Chef Performed interviews, data analysis and best practice research to complete a rapid assessment of multiple departments enabling the delivery of a comprehensive Customer Care Roadmap to this direct seller of kitchen products... More
	MyPoints.com Completed all phases of outsource provider selection, from RFP development to final on-site evaluations, for this major airline rewards program... More

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