Overview    CIE    Service Offerings    Methodology    Results   Tools

Focus elements involve the continuum of activities that range from an initial assessment involving a business problem, through the assurance that desired improvements have been realized.

Business Problem and Need
Determination that an opportunity exists to drive value and create strategic advantage - measures indicate that a change is required.

Assess
Any successful initiative must assess the current situation; the magnitude, risks and many implications. Opportunity, Feasibility and Customer Needs all must be assessed prior to making changes to the business.

Vision
The catalyst that begins the change process. A business problem exists. Something must be done. New processes, new tools, a new strategy. A shared Vision is established that guides the improvement effort.

Architect
All design efforts – process, technology, and organization – take into account the findings from the Assessment. Changes are proposed, evaluated and approved. Early design efforts include Quick Hits, while more complex solutions require more significant study and effort.

Assemble
The building process – actually implementing changes to people, processes and systems – takes place during the Assembly phase. This continuum ranges from short term modifications and “pilots” through all final testing, certification, sign-off and moves into Production.

Assure
Rigorous monitoring, evaluating performance and feeding insights back into the Architect and Assemble areas ensures program results.