Hospitals & Healthcare Systems

Patient Experience Management

Marshall Steele Consulting is a subsidiary of The Customer Group specializing in Patient Experience Management in healthcare. Long recognizing the need for fundamental changes in healthcare, Dr. Marshall K. Steele and The Customer Group joined forces in 2005 to develop a company focused on transforming healthcare through the eyes and perspective of patients.

Only by transforming the patient experience could there be lasting improvements. Consequently, the company has developed now highly proven models, methods, materials and metrics utilized by over 90 hospitals across the country and growing. The results are staggering and we believe this company is poised to continue to make inroads in both quality and cost improvements well out into the future. Hospital clients are experiencing increases in growth at four to five times the national average while managing to reduce length of stay of the cost of several expensive procedures through efficiency, consistency and best practices.

Client: Marshall Steele
Industry: Healthcare
Geography: National
Components: Vision, strategy, current state, future state, models, methods, materials, metrics, outcomes