Our History

The Customer Group, LLC was founded in 1999 around a central guiding principle: Succeeding in an increasingly competitive marketplace requires a heightened knowledge of your customer, an excellent service experience, effective use of enabling technology and measurement - all while continuously striving for increased efficiency.

The Customer Group set out to be the leading provider of management consulting services to companies striving for customer-focus and the associated business results. Delivering customer-related strategy, operational, technical and financial expertise through high quality and effective business practices and tools within in a culture of trust, innovation and fun. This became our vision!

And within our mission, we strive to:

Be thought leaders delivering sound business advice
Solve challenging business problems for leading companies
Use proven tools and methodologies
Continuously grow personally and professionally
Have fun

Consequently, we have become a leading advisor to businesses seeking to enhance the effectiveness of their customer interactions across channels: in person, contact center, web, mail–across the organization–marketing, sales, service, support – delivering measurable results and lasting value.