Mission    History    Leadership Team    Advisory Board    Alliances   Careers

The Customer Group is truly a unique consulting firm. We maintain a completely objective, un-biased and vendor neutral position within our industry. Our clients needs come first. There is never the influence of a Partner Program, nor the associated obligations and incentives.

Our professionals utilize our Alliance relationships to stay current on the features, strengths and limitations of leading and emerging solution providers in our industry. Domain expertise is our professional responsibility.

We are the "architect" that must be knowledgeable, but also not pretend to also be the "builder" or "subcontractor". We oversee all implementation efforts to ensure design requirements ultimately materialize in the form new business practices.

We gather relevant pricing information, knowledge of and relationships with third party subcontractors with best skills depending on the situation.

We maintain relationships with many third parties with complementary skills and regularly involve these companies when a client situation requires additional expertise outside of the core skills of The Customer Group. Specific alliance partners include:

• Synetro Group
• Witness Systems
• Trammell Crow
• Noble Systems
• PCS
• Savo Group
• Simtrex
• Benchmark Portal.com (Purdue University)
• Furst Person
• Contact Center Central
• Navigant

Any referral fee is passed along to our client as an additional savings.