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A Large Slice of Savings- Connie’s Pizza
The Customer Group, LLC.’s multi-phase project included a call center feasibility assessment and implementation of a new POS system for the Chicago-based pizza chain. These efforts demonstrated a potential $600,000 cost savings opportunity, to be realized within 18 months. Other expected benefits included improved customer service and retention through better support access and call handling for customers, improved functionality through more effective processes and enhanced reporting, and cost savings opportunities through more efficient technology.

It's All About the Customer – HyperFeed Technologies
HyperFeed Technologies is a premier source for financial market data and data delivery solutions. In a competitive high-paced environment, HyperFeed was feeling increasing pressures to serve their growing clientele. By engaging the Customer Group, HyperFeed was able to realize annual savings in telecommunications costs at upwards of $250,000 while increasing their capacity to service their customers. The Customer Group employed our Enabling Customer Technology Solutions service offering to quickly assess, architect and oversee the implementation of a telephony system that greatly increased the flexibility and responsiveness of HyperFeed in serving their customers.