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Enabling the Dream – Shoreline Alliance for the Arts
The Shoreline Arts Alliance's mission is to stimulate and promote artistic activity of the highest caliber, and to educate, enrich, and encourage the next generation of artists, performers and patrons in Connecticut’s south central shore region. The Customer Group, LLC. partnered with SAA to find a contact-management system that would meet both their functional requirements, and their very tight budget. The Customer Group utilized the Enabling Customer Technology Solutions offering to facilitate the requirements definition, platform survey and final selection of an application that was way within SAA’s cost constraints. The result was a system that consolidated SAA’s disparate systems, ensured data integrity, and was implemented in a very short timeframe, enabling the staff to better serve their dynamic constituents.

Survey Says... Customers Voice Their Opinions - Charter One Bank
As a result of The Customer Group’s design and implementation of a Customer Satisfaction Survey Program, Charter One Bank is now able to utilize customer feedback as a tool for recognizing exceptional agent performance and fueling an employee incentive program. The Customer Group’s application of industry best practices and statistical methodologies enabled the design of a compelling survey that accurately achieved Charter One’s targeted goals.