Overview    CIE    Service Offerings    Methodology    Results    Tools

Finding the Solution in No Time – TeleSpectrum
Through the services of The Customer Group, LLC., Telespectrum, a leading outsource provider of eCRM technology, people and processes has retained a key client (+$25MM annually) along with increasing quality of service to all. Within all inbound and outbound call centers (30+), The Customer Group performed a thorough, large-scale, rapid technology selection assessment to find the best vendor solution for Quality Monitoring/Digital Contact Recording needs. Accurate technology selection enabled a smooth implementation across all centers.

A Home Run For the Customer – Wilson Baseball
Revenue and market share increases are anticipated benefits of implementing The Customer Group recommendations at Wilson Baseball. A rapid three-week engagement was initiated to assist the Baseball Division at Wilson in a high-level design initiative to improve their current website functionality. Detailed functionality recommendations along with a comprehensive design for improving web user interface mapping was provided by The Customer Group team.