Overview    CIE    Service Offerings    Methodology    Results    Tools

Online Delicacies - EthnicGrocer.com
To support EthnicGrocer’s growing ebusiness, The Customer Group, LLC. supported the definition of the desired customer experience and designed the customer care infrastructure, including complete self-service via the web. This support included the rapid selection of a CRM provider, as well as the development of key customer care processes. The engagement resulted in a successful implementation of a premier CRM platform, and well defined, multi-channel customer service capabilities.

Cleaning Up Customer Care - Katy Industries
Katy Industries is a diversified company that produces electrical, electronics & maintenance products for industrial use and retail. After senior management recognized a need, The Customer Group was engaged to improve customer service effectiveness. Intensive analysis and interviews were conducted at all Katy sites to determine the most optimal solution and within only a four-week timeframe, The Customer Group created a comprehensive plan of action to consolidate operations and improve customer service across the enterprise.