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Higher Return at the Bank – Credit Suisse First Boston
By increasing call resolution 62% within an outsourced L1 support center environment, The Customer Group, LLC. has enabled CSFB to provide increased customer satisfaction while refocusing on internal technology projects. Within only eight weeks, The Customer Group assessed customer care from the ground up. A fully staffed and functional client interaction center was in place before the launch of the application. This ensured that highly trained professionals would address all client needs in a timely manner.