Originally formed in 1999 and 100% referenceable ever since, TCG (The Customer Group) constantly succeeds in addressing the need for specialized expertise in the area of customer experience research, design and build.
We provide knowledge and expert guidance across the areas that ultimately influence a company’s ability to deliver an outstanding customer experience. Our professionals bring experience ranging from market research and setting customer-focused strategy through to operations design, technology design, and delivery and comprehensive measurement tool delivery.
The Customer Group has guided the efforts of more than ninety (90) leading companies across industries to design and improve customer experiences. Our professionals bring extensive knowledge and a passion for our style of work to each client engagement. We have a proven methodology that works. Period. Each client engagement benefits from the body of knowledge we have accumulated over time.
We were founded around a central but complex guiding principle: To succeed in a competitive marketplace, you must attain a heightened knowledge of your customer, enable an excellent customer experience, and leverage enabling technology, analytics, and measurement, all while continuously striving for increased efficiency.
The Customer Group set out to be the leading provider of management consulting and advisory services to companies striving for customer focus and the associated business results. We deliver customer-related strategy, operational, technical, and financial expertise through high quality and effective business practices and tools within a culture of trust, innovation and fun: That’s our vision!
And within our mission, we strive to
- Be thought leaders and trusted advisors delivering sound business advice
- Solve challenging business problems for leading companies
- Use proven tools and methodologies
- Deliver results
- Continuously grow personally and professionally
- Have fun
We have become a leading advisor to businesses seeking to enhance the effectiveness of their customer interactions across channels, across the organization, and across the customer lifecycle, delivering measurable results and lasting value.